Behavioural biases and the Consumer Duty – with special guests from the Behavioural Insights Team
The FCA’s Consumer Duty guidance requires firms to take account of behavioural biases – and to avoid exploiting them – across all the Consumer Duty requirements including the three cross-cutting rules and at least three of the four outcomes. Thinking on behavioural biases within financial services is relatively new and is developing rapidly.
In this webinar we’ll give you practical explanations and actionable tips by bringing together our legal insight with the specialist expertise of Ruth Persian and Ellie Lugt from the Behavioural Insights Team.
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