Wednesday, February 14, 2024 From 10:00 to 11:00 GMT

Location: Virtual

Speakers: Raza Naeem, Sara Cody, Oliver Palmer, Duncan Campbell

The Consumer Duty: preparing your first Board report

By the end of July, your Board will need to review and approve your firm's first Consumer Duty Board report. This report will set out the results of your customer outcomes monitoring, and your Board must be equipped to assess your firm’s Consumer Duty compliance, decide on any remedial steps to take, and make any necessary adjustments to your firm's strategy. In our webinar on 14 February at 10:00 GMT, we will outline key approaches and principles to consider when preparing your report. We will cover what to consider when structuring your report, among other important topics.