“With our deep understanding of our clients’ needs and the business environment in which they operate we work from the ground up, harnessing technology to design smarter ways to think and to build sharper processes every step of the way. And, with technology driving in a new regulatory landscape in areas such as fintech and digital assets, we are already ahead of the game with both our innovative mindset and range of technology tools.”
Silke Bernard, Global Head of Investment Funds, Innovation Partner
Laila, our very own GenAI Chatbot
In March 2023 Linklaters launched Laila, our customised generative AI chatbot. Laila offers a robust and safe environment to leverage generative AI capacity within the firm. With strict policies in place to ensure confidentiality and compliance, Laila operates to the highest security standards. Clients may be reassured that our GenAI output provided to them is verified and validated by Linklaters lawyers and professionals.
How does Laila help our clients?
Laila is our alternative to ChatGPT, built on Microsoft’s Azure OpenAI platform. Laila provides our people with access to GenAI functionality in a private and secure environment. In the first half of 2024, our office recorded over 45,000 prompts made using the chatbot. Although it is still early days in the adoption of this technology, we are quickly discovering how effective Laila is at enhancing our productivity.
In a recent AI client roundtable, hosted by our innovation partners and supported by our specialist tech team, guests were able to experience Laila in action. This hands-on workshop was designed for all levels of AI knowledge – from novice to experienced. All attendees left with a much greater understanding of the real power of AI and its impact on productivity. One client noted: "The AI event provided a great balance between delivering information and answering our many questions. The knowledge I gained will now influence my approach to AI interactions.
How does Linklaters ensure responsible and transparent use of AI technologies?
Linklaters wishes to be transparent with clients and the public about how it uses AI. We intend to use AI in accordance with the principles set out in our AI Charter. As AI technologies develop, we will continually assess our use of AI and adapt our processes to ensure that our use of AI continues to benefit our clients and our people and remains consistent with our values.
“We prioritise client privacy and data security by offering an opt-out option for data usage with generative AI tools, ensuring that all client information remains private and protected. Today, there are some 2,500 active Laila users across Linklaters raising more than 2,600 queries each day. With Laila in action right across our global network, we can gather invaluable insights into specific regional requirements.”
Catherine Kremer, Partner Corporate M&A, Innovation Partner
Tools
Click to find out more about the tools
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Contract Express
Contract Express is a document automation system allowing users to build an approved and consistent first daft for many key documents. This time saving process brings greater efficiency, consistency and highly structured formatting. Corrections and revisions are significantly reduced. We have built entirely tailored doc automation solution for clients e.g. in the fund-raising space, as early as in 2018.
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Case Tracking Tool
Case Tracking Tool is a secure, always accessible web-based platform tailored specifically for Dispute Resolution and Arbitration clients who may be involved in multiple or prolonged litigations. While the platform allows for sharing of procedural information and documents, it also features a tool for summarising events and includes a collaborative module where clients can easily annotate and save documents.
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Linkathon
Linkathon is an opportunity for law students across Europe to join Team Linklaters and work with our associates to help bring new and creative ideas to the table. By harnessing the collective capabilities, enthusiasm and innovative thinking of today’s students we are helping to shape the future of tomorrow’s law firms and the legal landscape.
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MFNiQ
MFNiQ is a customised tool developed by Linklaters’ Investment Funds practice. The automation of creating composite side letters is a significant time saver and high-quality tool reducing the time lawyers spend on this operational task as well as human error.
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Coding
Coding has become a value-add skill set and a coding course is helping lawyers bridge the gap between legal expertise and technological understanding. The rewards of such training bring benefits to both the firm and its clients through more innovative, efficient and high-quality legal services.
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Laila
Laila is Linklaters’ customised high-quality and secure GenAI chatbot. It has proven to be an increasingly valuable resource bringing greater speed, high quality, consistency and efficiency to our documents work along with translations and presentations. It is a real boost to productivity operating within a fully secure environment with all output overseen by a team of skilled professionals.
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Copilot
- Copilot has been rolled out to all members of Linklaters worldwide. It blends GenAI capabilities into the Microsoft Office suite, providing a wide range of features such as meeting summaries from Teams, document generation, converting minutes into slide decks and drafting email responses. It also supports Excel data analysis offering a fully comprehensive and integrated reporting system.
For more information contact us
Contact
Further Resources
We see innovative thinking as critical to deliver greater efficiencies and better outcomes. And, with dedicated Innovation Teams in place, we have the skills and the resources to answer a key question: ‘can we do this a better way?’ Here’s what we found.
Innovative thinking
Nicki Kayser, National Managing Partner
Innovation, whether truly transformative technologies or small changes that deliver better outcomes, is driven by people – those with questions and those with answers. Our Innovation Teams are helping to turn ideas into realities.
General collaboration
Catherine Kremer, Managing Associate, Corporate M&A, Colas Surot, Associate, Sylvie Forastier, Innovation and Information Management Specialist
In today’s multi-generational work force innovation can play a key role in ensuring real collaboration and deeper connection across the age spectrum. Here’s how.
Smarter ways to work
Silke Bernard, Partner, Investment Funds, Joakim-Antoine Charvet, Partner, Tax, Sylvie Forastier, Innovation and Information Management Specialist
Fast, efficient document and information management is critical in delivering a speedy, professional service. Find out how our innovative solutions can transform tedious tasks into a streamlined, automated process.
The power of innovation
Louis-Eudes Giroux, Associate, Dispute Resolution, Sylvie Forastier, Innovation and Information Management Specialist
Time is a valuable resource that is often overlooked. But when there is not enough time to complete jobs properly, innovation solutions are available to optimize processes. Our Case Tracking Tool was developed to cooperate more efficiently with our clients.
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Innovative thinking
Innovative thinking
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General collaboration
General collaboration
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Smarter ways to work
Smarter ways to work
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The power of innovation
The power of innovation